Grievance Process

APR’s operations are guided by the 5Cs business vision that whatever we do must be “good for the Community, good for the Country, good for the Climate, good for Customer and only then will it be good for the Company”.

How it works:
This Grievance Procedure has been established for APR to address grievances from parties, including individuals, government organizations and non-governmental organizations concerning the implementation of APR’s sustainability policy. We recognize that providing this feedback mechanism for stakeholders is important because it helps in the monitoring of compliance with APR’s policy throughout our operations.

The Grievance Procedure also promotes transparency and accountability, through disclosure of our grievances, with updates on our actions to address them.

Submit Grievance


    • In writing to:
      Asia Pacific Rayon, Jalan Lintas Timur, Pangkalan Kerinci, Pelalawan, Riau, 28300


All observations will be handled in accordance to the APR Grievance Resolution Procedure – English or Bahasa Indonesia